FAQ

Welcome to our FAQ page! We put together a list of the most commonly asked questions to help make your shrimping experience with us as smooth as possible. If you do not see the answer to your question here, contact us at support@prestigeshrimp.com.

Order Process

How do I make an order and when can I expect my shrimp product?

You can place your order any day of the week, from Monday to Sunday! Orders received outside of our delivery days will be scheduled for the following Monday or on a delivery day of your choosing. For any modifications to your order, please contact us via email or give us a call.

If I make an order after 4pm, will I receive my shrimp order within the same day?

Absolutely! If you place an order on a busy day, please call us right away to ensure we have noted your purchase.

Delivery

What delivery options do you offer?

We offer local delivery in Columbus, Georgia, and Phenix City, Alabama, ensuring your order arrives at your doorstep or chosen location within one business day, from Monday to Friday. 

Do we deliver on Saturday and Sunday?

Orders scheduled for delivery on Saturdays and Sundays will incur a $10 delivery charge. For special requests, please give us a call.

 

Shipping

Can you ship to my state?

Currently, we do not offer shipping services outside of Columbus, Georgia, and Phenix City, Alabama. We are actively exploring options to expand our delivery areas. If you are located in Georgia, within a radius of 1 hour to 1.5 hours of Columbus, please call us for more details. We are here to assist you.

Shopping Order

What is my tracking number?

Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

No Refund, Returns, Exchanges Policy for Shrimp Purchases:

We take great care in ensuring the quality and freshness of our shrimp products. However, due to the perishable nature of shrimp, we cannot accept returns or provide refunds/exchanges for shrimp purchases. Orders can be inspected and rejected upon delivery for a full refund.

Here are a few reasons for our no refund policy:

1. Food Safety: We prioritize the safety and well-being of our customers. Once the shrimp leaves our premises, we cannot guarantee its proper handling or storage, which may affect its quality and safety.
2. Perishable Nature: Shrimp is a highly perishable item that requires proper storage and handling. Therefore, we cannot accept returns or provide refunds.
3. Hygiene Concerns: To maintain the highest standards of food safety, we cannot accept returned seafood products, as we cannot ensure they have been stored and transported in suitable conditions.
4. Customer Satisfaction: We strive to provide the best possible experience to our customers. If you have any concerns about your shrimp purchase, please reach out to our customer support team, and we will gladly assist you with any non-refundable options or resolutions.

Product Information

What types of shrimp do you offer?

We provide a variety of wild-caught Gulf white and brown shrimp, available in several styles including frozen block or individually quick frozen (IQF). For additional details, please visit the "Our Products" section.

What is the difference between frozen block and individually quick frozen (IQF)?

Frozen block shrimp are all frozen together in a single block of ice, making them cost-effective for large-scale use where many are needed at once. To use the shrimp, you need to thaw the entire block (5 lbs).

Individually Quick Frozen (IQF) shrimp are frozen separately, allowing you to use only the amount you need while the rest remains frozen, making it very convenient. This method preserves the shrimp’s quality and texture, keeping them intact and similar to their fresh state. IQF shrimp are slightly more expensive but are preferred for their quality and ease of use, making them ideal for both retail and home cooking.

Are your shrimp wild-caught or farm-raised?

Our wild-caught shrimp are exclusively caught in the Gulf of Mexico, ensuring premium quality and taste.

How are your shrimp sourced and processed?

Our shrimp are sourced from trusted suppliers adhering to strict quality standards. They are iced immediately upon capture, processed near the dock, then frozen to lock in freshness.

Are your shrimp head-on or headless?

We provide shrimp with options to suit every preference, including head-on or headless, as well as shell-on or peeled.

What sizes of shrimp do you offer?

Our selection includes a range of sizes from small to extra colossal, detailed in our "Our Products" section, suitable for every occasion and recipe.

How should I store the shrimp after purchase?

Store the shrimp in your freezer immediately upon delivery and consume within 3-4 months for optimal freshness. They can be kept frozen for up to a year.

Should I thaw the shrimp before cooking it?

Yes, you need to thaw the shrimp before cooking. Give them at least 12 hours to thaw fully. Larger shrimp or bigger quantities might need more time. You'll know they're ready when they're flexible and translucent with no ice inside.

What cooking methods work best for shrimp?

Shrimp is versatile and can be grilled, sautéed, boiled, baked, or stir-fried. Choose a method that complements your recipe and personal taste preferences.

Are your shrimp sustainably sourced?

Absolutely, we ensure our shrimp are sustainably sourced, supporting responsible fisheries and practices that help maintain marine biodiversity.

For more details or inquiries, feel free to contact our support team at support@prestigeshrimp.com. We're here to assist and enrich your experience with our products. Thank you for exploring our FAQ.