FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ page. We’ve put together answers to the most common questions to help make your seafood experience with Prestige Shrimp as smooth as possible. If you don’t see the answer to your question here, please contact us at support@prestigeshrimp.com.

ORDER & PICKUP GUIDE

Lead Time for Orders

  • Orders are prepared within 1 working day.

Curbside Pickup – Always Fresh & Free

  • Customers can pick up their orders at our designated pickup location:
    1190 Front Avenue, Columbus, GA 31901

  • Fast, convenient, and free. Simply pull up and we’ll bring your order right to your car.

  • Pickup times will be confirmed after your order is placed to ensure your seafood is ready.

Delivery Service – Hassle-Free to Your Door

  • Available within a 10–15 mile radius of our startup location.

  • Flat fee: $15.

  • For deliveries outside 15 miles but within 25 miles, a $25 flat fee applies.

  • We do not deliver beyond a 25-mile radius.

SHIPPING

Do you ship products?
At this time, we do not ship products. Orders are available only for pickup or local delivery.

WHOLESALE

Do you offer wholesale pricing?
Yes. If you are a wholesaler, restaurant, or business, please contact us directly to discuss bulk orders and special pricing.

PRODUCT INFORMATION

What seafood do you offer?
We provide frozen wild-caught and farm-raised seafood, only from the best, and always handled with care.

What if I don’t see what I want on the website?
Contact us, and we will do our best to accommodate your request.

THAWING INSTRUCTIONS

How do I thaw frozen block shrimp?

  • Place the entire block in the refrigerator for 12–24 hours until fully thawed.

  • For quicker use, submerge the sealed block in cold water, changing the water every 30 minutes until thawed.

How do I thaw IQF (Individually Quick Frozen) shrimp?

  • Remove only the amount you need.

  • Place in a bowl of cold water for 15–20 minutes, or thaw overnight in the refrigerator.

  • Never thaw shrimp at room temperature to ensure quality and food safety.

PAYMENT METHODS

What payment methods do we accept?

  • Cash

  • Card (credit or debit)

  • We do not accept third-party payment apps (e.g., CashApp, Venmo, PayPal).