Shipping policy

WHOLESALE SHIPPING AND LOGISTICS POLICY
Effective November 16, 2025

This Shipping and Logistics Policy governs all logistics, freight coordination, and receiving procedures for Prestige Shrimp LLC. This Policy applies to all wholesale buyers, restaurants, distributors, business accounts, and suppliers shipping inventory to Prestige Shrimp.

By placing a wholesale order or arranging any shipment with the Company, all parties agree to the terms outlined below.

1. Wholesale Order Lead Time

Prestige Shrimp processes wholesale orders as efficiently as possible while maintaining full cold-chain integrity.

  • Standard preparation time is one working day, unless otherwise stated.

  • Larger, custom, or specialty orders may require additional lead time.

  • Orders are processed in the sequence they are received and based on product availability.

Wholesale buyers are encouraged to provide their preferred receiving days and time windows to assist with accurate scheduling.

2. Buyer Receiving Schedule Requirements

Because all seafood shipments are time-sensitive and perishable, wholesale buyers must maintain consistent communication with Prestige Shrimp regarding receiving schedules.

Wholesale buyers must provide:

  • Approved receiving days and hours

  • Preferred delivery windows

  • Dock, gate, or access instructions

  • Any appointment-only restrictions

  • Holiday or seasonal closures

  • Updates whenever receiving schedules change

Prestige Shrimp will coordinate deliveries using the information provided. Failure to keep this information accurate may result in delays or buyer responsibility for any compromised product.

3. Supplier Deliveries to Prestige Shrimp

Suppliers shipping to Prestige Shrimp must fully comply with all receiving, temperature, and regulatory requirements.

Suppliers must provide:

  • Advance delivery scheduling

  • Carrier name and tracking information

  • Estimated arrival window

  • Packing lists, invoices, and required documentation

  • Proper labeling, packaging, and cold-chain controls

Prestige Shrimp has the right to:

  • Reject shipments arriving outside approved receiving hours

  • Inspect all inbound freight upon arrival

  • Refuse any shipment that is damaged, mislabeled, temperature-abused, or not in compliance with product specifications

All costs associated with rejected or non-compliant supplier shipments are the responsibility of the supplier.

4. Transfer of Risk

Wholesale Buyers

Risk of loss transfers to the buyer:

  • When delivery is completed at the buyers receiving dock

  • Or once the carrier confirms delivery to the buyers designated commercial location

Prestige Shrimp is not responsible for:

  • Product left unattended after delivery

  • product spoilage caused by unavailable receiving staff

  • Delays caused by incorrect or outdated delivery instructions

  • Improper storage after the buyer accepts the shipment

Suppliers Delivering to Prestige Shrimp

Risk transfers to Prestige Shrimp only after:

  • A Company representative signs for the shipment

  • AND the shipment passes initial inspection

Prestige Shrimp does not assume risk for:

  • Damaged, incomplete, or temperature-compromised inbound shipments

  • Unscheduled or unannounced deliveries

5. Communication Requirements

To maintain operational consistency:

Wholesale Buyers Must Notify Prestige Shrimp Immediately If:

  • Receiving hours or schedules change

  • Access instructions change

  • A facility will be closed or limited

  • A delivery cannot be received

  • Any issue is found at the time of receiving

Suppliers Must Notify Prestige Shrimp When:

  • Loads depart

  • Delivery windows shift

  • There are expected delays or interruptions

  • Packaging, labeling, or product specifications change

Prompt communication ensures both quality control and timely logistics.

6. Changes, Rescheduling, and Delays

Prestige Shrimp may adjust or reschedule deliveries based on operational needs, supply conditions, weather, or transportation availability.

Wholesale buyers must:

  • Provide advance notice for any required rescheduling

  • Confirm that receiving personnel will be available

  • Ensure the receiving area is accessible and ready

Prestige Shrimp may suspend service or delay shipments if receiving requirements are repeatedly missed or ignored.

7. Compliance and Enforcement

All wholesale buyers and suppliers are required to comply with this Policy.

Prestige Shrimp reserves the right to:

  • Decline or postpone shipments

  • Suspend wholesale privileges

  • Cancel current or future orders

  • Refuse supplier shipments

  • Enforce additional requirements as needed

This may occur if a buyer or supplier consistently fails to meet delivery, communication, receiving, or compliance standards.

Prestige Shrimp may revise this Policy at any time to improve safety, quality control, and operational efficiency.